Definition
Any working arrangement that deviates from the standard full-time, office-based model. This includes part-time working, flexitime, compressed hours, job sharing, annualised hours, and remote or hybrid working.
UK Context
From April 2024, all UK employees have the right to request flexible working from day one of employment. Employers must respond within two months and can only refuse for one of eight specified business reasons. Employees can make two requests per year.
Best Practices
- Create a clear flexible working policy that explains the process and what types of flexibility are available
- Consider each request on its merits and document the business reasons if you need to refuse
- Trial flexible arrangements before making permanent changes to assess feasibility
Frequently Asked Questions
Can an employer refuse a flexible working request?
Yes, but only for one of eight statutory reasons, including burden of additional costs, detrimental effect on ability to meet customer demand, inability to reorganise work among existing staff, or planned structural changes. The refusal must be in writing with an explanation.
How has the right to request flexible working changed?
From April 2024, the right applies from day one of employment, employees can make two requests per year, employers must consult with the employee before refusing, and must respond within two months.