Definition
A formal process through which employees can raise concerns, problems, or complaints about their work, working conditions, or relationships with colleagues. Employers should have a clear procedure that allows issues to be resolved fairly and promptly.
UK Context
The ACAS Code of Practice on Disciplinary and Grievance Procedures provides the framework. Employees should raise grievances in writing, and the employer must arrange a meeting to discuss, followed by a written outcome and the right to appeal. Failing to follow the Code can affect tribunal outcomes.
Best Practices
- Encourage employees to raise issues informally first, before escalating to the formal procedure
- Respond to formal grievances promptly, ideally within five working days
- Keep grievance outcomes confidential and ensure there is no retaliation against the employee
Frequently Asked Questions
What should be included in a grievance letter?
The employee should set out the nature of the grievance, provide relevant facts and dates, explain how it has affected them, and state what outcome they are seeking. It should be addressed to their line manager or HR.
How long does a grievance process take?
There is no set statutory timeframe, but best practice suggests the initial meeting should happen within five working days of receiving the grievance. The overall process should be resolved as quickly as reasonably possible.