Grove HR
Compliance

What is ACAS (Advisory, Conciliation and Arbitration Service)?

Definition

An independent public body that provides free and impartial advice to employers and employees on workplace relations and employment law. ACAS also offers conciliation services to help resolve disputes before they reach an employment tribunal.

UK Context

ACAS plays a central role in UK employment relations. Before an employee can bring most types of employment tribunal claim, they must first notify ACAS through the Early Conciliation process. ACAS also publishes codes of practice that tribunals consider when assessing case outcomes.

Best Practices

  • Familiarise yourself with the ACAS Code of Practice on Disciplinary and Grievance Procedures
  • Use ACAS Early Conciliation to resolve disputes before they escalate to tribunal
  • Access the free ACAS helpline for guidance on complex employment law questions

Frequently Asked Questions

What is ACAS Early Conciliation?

It is a free service where ACAS helps employers and employees resolve workplace disputes without going to tribunal. Since 2014, most claimants must contact ACAS before submitting a tribunal claim. The process typically takes up to six weeks.

Is the ACAS Code of Practice legally binding?

No, the Code is not law, but employment tribunals are required to take it into account when deciding relevant cases. If an employer unreasonably fails to follow the Code, any compensation award can be increased by up to 25%.

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